We provide service and repair facilities directly to companies such as Simrad, Navico, Northstar, Navman, MX & Cetrek and are authorised service agents for many more including Lowrance, Raymarine, Sailor & Icom.
We have specialist workshops and equipment supplied or approved by the manufacturers along with factory trained engineers and an extensive stock of spare parts.
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We offer 12 months parts and labour warranty because we are confident in the repairs we carry out and have invested heavily in the right people, equipment & training. Like any company these are subject to terms and conditions and it covers only the repairs we completed and not the whole unit or system. However, warranty or not, as you will be an existing customer we will make every effort to provide an equitable solution including taking into account previous charges.
We DON’T offer all inclusive (including parts) fixed price repairs because we don’t think you should pay for someone else’s repair. We believe you should only pay for the labour and parts you need. Each repair is individual and we have the resources and will take the time to provide individual estimates. What we do promise is not to charge you any more than a fixed price repair available from any other dedicated service provider.
We understand time on the water is important and we are the only company to offer a genuine 5 to 7 working day inspection and test as standard. Importantly we send acknowledgements by e-mail, SMS and/or Skype the same day equipment is received with repairs booked into engineering by 3.00 PM. We will then provide an estimate within 5 to 7 working days from payment of your deposit.
We will provide a full and complete engineers report in “Plain English”. It will detail the faults that we have found along with the action necessary to correct them and contain a full breakdown of the parts and costs. Our technical support team are always available to discuss any aspect of a report and even provide recommendations or assistance with reinstallation.
Over 30% of all repairs are “no fault found”. There are many reasons, the problem may be intermittent or as a result of a wiring problem or electrical noise on the vessel or the equipment may have simply “dried out”. However what ever the reason we are the only company who will not charge you again if the unit is returned with the same reported fault AND if we do find a fault you will receive a credit for your original test and inspection against the repair costs if you have the unit repaired by us.
We charge if a unit is found to be “beyond economic repair”. Water damage, the cost of or lack of spares can all challenge the cost effectiveness of completing some repairs. We have no control over this and the cost is not just about testing your unit but the administration involved in processing a potential repair and searching for obscure parts however our philosophy is a simple one, if it is clear from a visual inspection or by removing a cover without any electrical testing that there is no prospect for repair then you will receive a refund of your deposit less return shipping.
If you are in a real hurry we offer a “Q Jump” service, your equipment can be moved to the head of the queue behind of course others already using the service. Normally this results in a test an inspection within 24 to 48 hours. However in order to maintain our standard turn around time for other customers there is a premium to pay to cover additional engineers in the season and overtime out of season.
There are a number of reasons why we can not offer a “While U Wait” or “Same Day” service, our Administration Team will be happy to explain. Please note, unfortunately we are no longer able to accept personal deliveries or collections. All deliveries must be made via a courier and processed by goods in/stores.
We will always attempt to diagnose and repair to component level before offering major part replacement in order to keep the cost as low as possible. We have the specialist diagnostic equipment, technical skill and experience to do this efficiently and will not simply offer a replacement “PCB” or “LCD” when a repair is possible.
We may from time to time offer you service parts but the cost will reflect this and it will always be clearly stated on the paperwork. All parts carry a 12 months warranty.
In some cases where units may be beyond economic repair we may be able to offer a service exchange. Service exchange units have a variety of backgrounds, they may be display or ex demonstration or remanufactured by either ourselves or the manufacturer. In any event what ever the source they are all warranted for 12 months and cosmetically good to excellent most having been “topped & tailed” with new or nearly new front, top and/or rear cases where required.
Where service exchange units are not available we may offer a part exchange against new equipment. Each individual circumstance is different, there are no hard and fast rules on any discount, value placed on your existing equipment or final pricing. However it is our policy to promote brand loyalty and provided a manufacturer has a suitable alternative you will generally be offered the same brand. Importantly should you purchase from us you will receive a credit for your deposit which will count towards your new purchase ensuring that you will be no worse off had you decided to upgrade rather than send the unit for repair.